🔒 Privacy Policy

ku916's Privacy Policy – How We Protect Your Information

Every piece of information you share with ku916 is protected with the utmost privacy and security. On this page, we clearly outline what data is collected, why it is needed, and how it is used.

Last Updated: January 1, 2026
256-bit SSL Encryption
SSL Encrypted
Data Is Never Sold
GDPR Compliant
International Standards

1. Introduction

Ku916 ("we", "us", "the platform") takes your privacy seriously. This Privacy Policy explains what information ku916 collects about you, why it is collected, and how it is used and protected.

By creating an account or using this site, you agree to this Privacy Policy. Please read it carefully in full.

In simple terms: We only collect what we need to provide our services. Your data is never sold or misused.


2. What Data We Collect

Ku916 collects two types of data — information you provide directly, and information generated automatically through your use of the platform.

Directly Provided Information

Data Type Example Purpose
Identity Information Name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address, and physical address Account Management & Notifications
Financial Information BKash/Nagad number, bank details Deposit & Withdrawal Process
Login Credentials Username, password (encrypted) Account Security

Automatically Collected Information

  • IP address and device information (mobile model, operating system)
  • Browser type and language preference
  • Time spent on site and pages visited
  • Betting history and transaction records
  • Data collected through cookies and similar tracking technologies

3. How We Collect Data

Ku916 collects your information through the following methods:

  • Registration Form: Information you provide when creating your account.
  • KYC Process: Documents uploaded during identity verification.
  • Payment Transactions: Information received from the payment gateway during deposits or withdrawals.
  • Support Chat: Information you share via live chat or email.
  • Cookies & Analytics: Automatically while you browse the site.

4. How Your Information Is Used

Ku916 uses your information solely for the purposes listed below. It is never used for any other reason.

  • To manage your account and ensure its security
  • To process deposits and withdrawals
  • To verify age and identity (KYC)
  • To prevent fraud and money laundering
  • To provide customer support and technical assistance
  • To send you relevant promotions and bonus notifications (only with your consent)
  • To improve platform performance and security
  • To comply with legal obligations

Please Note: ku916 never shares your information with advertising companies. If you don't want to receive marketing emails, you can opt out at any time.


5. Data Sharing Policy

Ku916 does not sell your personal information to third parties. However, limited data may be shared with trusted partners under specific circumstances.

When May Your Information Be Shared?

  • Payment Processors: Information required to complete payments via bKash, Nagad, or card.
  • Legal Authorities: When required by a court order or a legitimate request from a regulatory authority.
  • Technology Partners: Technology service providers required to operate the site (bound by strict confidentiality agreements).
  • Fraud Prevention: Integrated with industry-standard fraud detection systems.

All third parties with whom data is shared are required to meet ku916's strict privacy standards. They are not permitted to use your information for their own purposes or disclose it to anyone else.


6. Cookie Policy

Ku916 uses cookies to operate the site. Cookies are small data files stored in your browser.

What types of cookies are used?

  • Essential Cookies: For login sessions and site security. The site cannot function without these.
  • Functional Cookies: To remember your language, preferences, and settings.
  • Analytics Cookies: To understand site usage statistics (no personal identity is revealed).

You can disable cookies through your browser settings, though some features of the site may not function as intended.


7. Data Security Measures

Ku916 follows the highest industry standards to protect your information. Below is an overview of our core security measures.

  • 256-Bit SSL Encryption: All data transfers are conducted through encrypted channels.
  • Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
  • Regular Security Audits: Regular security audits are conducted by independent third parties.
  • Firewall & DDoS Protection: Servers are protected against cyber attacks.
  • Two-Factor Authentication (2FA): An added layer of security for your account.
  • Restricted Access: Only authorized ku916 staff can access data on a need-to-know basis.

If you notice any security breach or suspicious activity on your account, contact us immediately at support@ku916.bet.


8. Data Retention Period

Ku916 retains your data only for as long as necessary.

  • Active Account: Your information is retained for as long as your account remains active.
  • Closed Accounts: Due to legal obligations, KYC and transaction records may be retained for up to 5 years after account closure.
  • Log Data: Typically deleted after 12 months.
  • Marketing Information: Removed immediately upon opt-out.

9. Your Rights

As a ku916 user, you have the following rights over your personal data. Contact support to exercise any of these rights.

1
Right to Access

You may request to see what information ku916 holds about you. Email our support team and you will receive the information within 30 days.

2
Right to Rectification

If any of your information is incorrect, you can request a correction. This can be done through your account settings or by contacting support.

3
Right to Erasure

You may request deletion of your data under certain circumstances. However, some information may need to be retained due to legal obligations.

4
Right to Object to Processing

You can opt out of your data being used for marketing purposes. Marketing emails can be disabled from your account settings.

5
Right to Data Portability

You can request a copy of the information we hold about you in a portable format.

6
Right to lodge a complaint

If you have a privacy concern, please contact support first. If the issue is not resolved, you may escalate it to the relevant regulatory authority.

10. Minor's Privacy

Ku916 strictly enforces an 18+ policy. We do not knowingly collect personal information from minors. If we become aware that a minor is using ku916, their account will be terminated and all associated data will be permanently deleted.

If parents believe their child has created an account on ku916, please contact support@ku916.bet immediately.


11. Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

  • Email: support@ku916.bet
  • Live Chat: Chat button at the bottom right of the site (24/7)
  • Response Time: We typically respond within 24–48 hours

This Privacy Policy was last updated on January 1, 2026. Any future changes will be published on the site with the updated date noted.

How secure is my data on ku916?

We use multiple layers of protection to ensure privacy safeguards that meet international standards.

Bank-Grade Encryption

All your data is protected with 256-bit SSL/TLS encryption — the same level of security used by leading banks worldwide.

Prohibition on Selling Data

Ku916 never sells your personal information to advertisers or third parties. This is a non-negotiable policy.

Independent Security Audits

Independent cybersecurity experts audit ku916's systems at least twice a year.

Limited Access Policy

Only the staff member whose specific role requires it can access your information. All other access is strictly restricted.

Data Minimisation Policy

We only collect what is strictly necessary. No unnecessary information is ever requested.

Immediate notification in the event of a breach

In the event of a security breach, affected users will be notified within 72 hours and immediate action will be taken.

Privacy Enquiries

To update personal details on your ku916 account, log in and go to "Profile Settings" or "Account Information" from your dashboard. From there, you can update your name, email, and mobile number. If you change your mobile number, an OTP will be sent to the new number for verification. For KYC-linked details — such as your legal name or NID — you'll need to contact support and provide a reason for the change. Some information cannot be changed directly for security reasons; in those cases, our support team will assist you.

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